01What changes in Melbourne
Consumer Affairs Victoria says a buyer’s agent, also called a buyer’s advocate, is a licensed estate agent who acts for a buyer for a fee. The buyer signs an agency authority, and the official guidance tells consumers to understand its service period, inclusions, fees, termination settings, professional indemnity insurance, rebates and third-party benefits. It also says an estate agent cannot represent the buyer and seller in the same transaction, and professional conduct rules require the buyer to be kept informed through price negotiations.
Those are useful conversion details: the campaign should offer a plain-language authority review call and a documented communication cadence, not just “we find deals”. Werribee, Craigieburn, Dandenong and Ringwood represent different corridors, dwelling mixes and travel requirements, so the form should force priorities instead of accepting “anywhere in Melbourne”.
Clarify whether the mandate covers shortlist creation, inspections, due-diligence coordination, private negotiation or auction bidding and whether a conveyancer and finance professional are already involved.
Referral benefits and commercial relationships must be visible. Comparable sales and rental information can support analysis but cannot prove an advertised property is undervalued, guarantee equity or replace financial advice. The final purchase decision, contract advice and finance remain with the buyer and their appropriately qualified advisers.
